Privacy Policy

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Who we are

We are Fenetek and can be contacted on the below contact details:

Email: sales@fenetek.co.uk
Telephone: 01609 777 730
Address:

Mile House Business Park,
Darlington Road,
Northallerton,
DL6 2NW

Why do we collect and use your personal data

  • To respond to your enquiry
  • To contact you by post, email, or phone
  • To process your orders of our products and services
  • For internal record keeping
  • To market our products that we feel may be of interest to you
  • For compliance with legal, regulatory, and other good governance obligations
  • To update you with any relevant changes to our products and services

Who will we share your personal information with

We will share your personal information with third parties such as HMRC or the FCA where we are required to do so by law.

Your personal information will be shared, on a ‘need-to-know’ basis, with our management, accounting, logistics, and other staff who need to know these details for their functions within the Company; with our professional advisers; and with third parties providing relevant services under contract to the Company, to enable them to perform services on our behalf. We use a third party to distribute marketing materials on our behalf but they are required to keep your personal information secure and to use it only to carry out the marketing tasks we specify.

How long will we share your personal information

We will store your personal information for 3 years

What are your rights in relation to your personal information

Right to access
You have the right to request copies of the personal information we hold about you at any time.

Right to rectification
You have the right to request that we correct any inaccurate personal information we hold about you.

Right to erasure
You have the right to request that we delete your personal information from our records.

Please note that we will not be able to delete your personal information whilst we are still providing our services to you. We will be able to delete your personal information once you cancel the service or once the service is completed.

Right to restrict processing
You have the right to request that we restrict how we use your personal information.

Right to object
You have the right to object to the collection and use of your personal information at any time.

Right to data portability
You have the right to obtain a copy of your personal information in a legible and compatible format such as Excel or Word.

How can I exercise my rights in relation to my personal information

You can exercise all of your rights by contacting us on any of the above contact details.

How do I lodge a complaint about the use of if my personal information

You can lodge a complaint with us directly by contacting us on one of the above contact details.

You also have the right to lodge a complaint directly with the Information Commissioner’s Office (ICO). The ICO are the regulator who makes sure that we use your personal information in a lawful way.

You can lodge a complaint with the ICO by following this link https://ico.org.uk/concerns/ or calling the ICO on 0303 123 1113.